For any question about HousingAI — technical problems, account access, billing, or how something works — email support@housingai.uk.
We monitor that address Monday to Friday during UK business hours and reply as quickly as we can.
What to include
To help us resolve things quickly, please tell us your organisation, the email address you sign in with, what you were trying to do and what happened instead, roughly when it happened, and any error message shown.
Microsoft 365 Copilot
HousingAI is available as an agent inside Microsoft 365 Copilot. If you have trouble connecting the agent, signing in, or with the answers it returns in Copilot, email support@housingai.uk and mention Copilot in your message.
Reporting a security issue
If you believe you have found a security vulnerability, email support@housingai.uk with "Security" in the subject line. Please give us a reasonable chance to respond before disclosing it publicly.